FAQ

1. How long does delivery take?

Our estimated delivery time is 5–7 business days, including processing and shipping.

2. What is your order processing time?

Orders are processed within 1–2 business days after payment confirmation.

3. What is your order cut-off time?

Our daily order cut-off time is 04:00 PM (GMT -05:00).

4. How much does shipping cost?

We charge a flat shipping rate of $20 USD per order.

5. Do you ship internationally?

Please refer to the shipping information available at checkout to see whether delivery is available to your location.

6. How can I track my order?

Once your order has been shipped, tracking information will be provided when available.

7. Can I cancel my order?

Orders can be canceled before they enter processing. Once an order has been processed or shipped, it cannot be canceled.

8. What payment methods do you accept?

We accept secure payment methods displayed during the checkout process.

9. When will my payment be charged?

Payment is collected at the time your order is placed and successfully authorized.

10. What should I do if my payment is declined?

Please verify your payment details or contact your payment provider. If you continue to experience issues, contact our support team.

11. What is your return policy?

We accept returns within 30 days of delivery, provided the item meets our return eligibility requirements.

12. Who pays for return shipping?

Customers are responsible for return shipping costs and obtaining a return label.

13. Do you charge a restocking fee?

No. Mayyan does not charge any restocking fees on approved returns.

14. How do I request a return?

To start a return, email us at contact@mayyan.store with your order number and reason for the return.

15. How long does it take to receive my refund?

Once your return is received and inspected, approved refunds are issued to the original payment method. Processing times may vary depending on your financial institution.

16. Are shipping charges refundable?

Original shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective item.

17. What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and include photos of the item and packaging so we can assist you.

18. Can I return a used item?

No. Returned items must be unused and in their original condition to be eligible for a refund.

19. How can I contact customer support?

You can reach our customer support team at contact@mayyan.store during business hours.

20. What are your customer support hours?

Our customer support team is available Monday through Friday from 09:00 AM to 05:00 PM (GMT -05:00).